The retailer was criticised for its after sales service and product guarantees in the survey of 10,000 shoppers.

The service should not be used as a means of verifying identity in the battle against fraud, Ofcom says.

The company says it will become insolvent if landlords do not agree to cut rents on its 500 sites.

Manchester United's home game against Liverpool is delayed after about 200 fans break into their Old Trafford stadium to protest against the Glazer family's ownership of the club.